Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
First check your shipping confirmation and check that you had entered the correct address. Unfortunately, If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us noting your order number. We’ll see what can be done.
We recommend reaching out to us immediately so we can properly locate your order. However if the tracking ID has been marked delivered, we would request that you file a claim with the shipping carrier for the lost shipment.
Returns and Refund Policy
Contact our support team via email at firstname.lastname@example.org as soon as possible.
However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email (email@example.com) within 30 days. Please provide:
1. Order Number
2. Order Date
3. A minimum of three (3) clear pictures of the damaged goods
We do not accept returns or replacements in the case where the customer has a buyers remorse or needs a smaller/larger size or a different color.
Changes to your order after the allotted 24 hours
If you need to change some parameters, like addresses etc. please contact via email firstname.lastname@example.org as soon as possible.
We cannot guarantee we will be able to make the change, but we will do our best.
REASONS FOR RETURNS:
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the 19749 Dearborn St, Chatsworth, CA 91311. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to the Printing facility and you will be liable for the cost of a reshipment to you.
Returned by Customer – It is best to first contact (email@example.com) before returning ANY product. This is because the return address does not accept any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size. Sorry for the inconvenience.