Frequently Asked Questions
Do you ship to my country?
Currently our offerings are only available to Canada and U.S.A.
How much do I pay for shipping?
Shipping is FREE!
What are the accepted payment methods?
We accept Paypal and credit card payments with MasterCard, VISA, American Express, and Discover via PayPal or Stripe.
What currency do I pay in?
We currently accept only payments in USD. However you will be able to pay with your own currency within Paypal which will be transferred to USD.
When do I receive my order?
It normally takes 2-5 business days to process and print your order and then its off to delivery. Delivery time will depend on the shipping country and address.
Please head to our Shipping & Returns page for more information.
Do I have to pay international taxes and duties?
For all US customers:
there are no duties as the order is shipped from the United States.
For Canadian customers:
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Can you send my delivery quoted in custom purposes as a gift?
No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
Can I track my order?
Yes, you will receive a tracking number in your completed order e-mail.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. We currently provide a 24 hour window from when the order is placed to allow for changes or cancellations.
So, if you would like to make any changes, please contact the customer service team as soon as possible by email (firstname.lastname@example.org).
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We will try our best to put the two shipments together.
Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Our customers have been finding our confirmation emails going directly to junk mail, so please check your inbox and junk mail, If it is still missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add email@example.com to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
Still have more questions? Contact us!
We value our relationship with our customers, so if there are any further questions, concerns or suggestions please head over to the Contact Us page and fill our our contact form OR you can reach out to us via email at firstname.lastname@example.org.
We’d love to hear from you!